Software Architect, Service Management Platform (OSI-SMS-2026-140-LD)

Introduction: You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider. Functions: Identify and present relevant technical solutions  (e.g. AI based automation)   by following new releases and announcements from the PaaS service provider (ServiceNow). Regularly interact with business process experts to capture business needs. Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building. Assist and replace when needed the platform lead developer in coordinating development effort. Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices. Master's degree or equivalent relevant experience in the field of Computing or a related field. ITIL certificate is an advantage. Experience: Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow. Demonstrated experience in architecting in PaaS platforms. Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts. Experience with database and security architectures. Knowledge of Service Management methodologies, such as the ITIL framework would be an asset. Technical competencies: Architecture and design of ICT systems: based on capturing and analysis of requirements. Re-use, refactoring, integration and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services. Identification and selection of relevant emerging ICT technologies. Development of application software. Behavioural competencies: Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer. Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions. Working in Teams: building and maintaining constructive and effective work relationships. Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization. Language skills: Spoken and written English, with a commitment to learn French. Eligibility and closing date: Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States . This vacancy will be filled as soon as possible, and applications should normally reach us no later than 05.08.2026 at 23:59 CEST. Employment Conditions: Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position. Working Hours: 40 hours per week Job Flexibility: Hybrid Job grade: 6-7 Job reference: OSI-SMS-2026-140-LD Field of work: Software Engineering and IT Benchmark Job Title: Computing Engineer Global Benefits A competitive salary  (tax free), increasing in line with your years of relevant experience. 30 days of paid leave per year plus 2 weeks annual closure. Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. Family, child and infant monthly allowances depending on your individual circumstances. A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances. Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure. Overview of CERN - Discover a world where the impossible is made possible! At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive. Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success. If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe!  TAKE PART! More information about us, here: careers.cern At CERN , the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.