ServiceNow AI & Automation Engineer 80-100%

• 13 July 2026 • 80 - 100% • Indefinite duration • St. Gallen Working time 80 - 100% • Permanent employment (CDI) • Location St. Gallen, Zurich Airport At Abraxas, we want to anchor AI consistently in ServiceNow and develop our platform as a central lever for innovation, automation and efficiency. You design the next generation of our ServiceNow platform - with generative AI, intelligent applications, autonomous agents and automation that significantly relieve employees and customers. To do this, you identify relevant AI use cases, develop prototypes and transform them with the team into scalable and data-based solutions for our customers and our internal processes. For St. Gallen or Zurich airport, we are looking for a committed person who actively brings together ServiceNow, AI and automation and takes our platform to the next level. Your role • Identify, evaluate and prioritize AI use cases within the ServiceNow platform • Design, implement and evolve AI-based solutions, e.g., Virtual Agent, Predictive/Task Intelligence and GenAI features (NOW Assist) • Collect requirements from business departments and customers and translate them into effective and practical solutions • Evolve the ServiceNow architecture with an emphasis on automation, scalability and AI • Establish best practices, standards and safeguards for the use of AI in ServiceNow Promote structured and high-quality data as the basis for AI • Realize PoCs and pilot projects and gradually transfer successful approaches into production • Transfer knowledge to the team and actively contribute to our AI strategy in the ServiceNow environment Your profile • Proven practical experience with AI features in ServiceNow, such as Predictive/Task Intelligence (Machine Learning) or NOW Assist (GenAI) • Several years of experience as a ServiceNow engineer, developer or consultant as well as corresponding certification • Deep knowledge of key ServiceNow modules, e.g., ITSM, CSM or ITOM • Experience in process automation with Workflows, Flow Designer and IntegrationHub • Analytical mindset and ability to identify potential efficiency improvements through AI and automation • Taste for innovation, experimentation and an iterative approach with a concrete focus on implementation • Good communication skills and initiative - you navigate easily between business and IT • German native language and fluent English Your benefits • Active participation in our highly strategically important AI initiative • Much leeway and the possibility to use new technologies early and wisely • A motivated and collegial team with a high level of quality requirement and a taste for innovation • Exciting clients, demanding problems and complex ServiceNow environments • Up to 60% teleworking possible for a full-time position • Purchase of holidays (2 weeks per year) • 41h week with flexible hours for a full-time position • At least 25 days of leave per year • 100% financing in time or money for continuing education • Free SBB half-fare subscription for all employees To support our customers in their future-oriented IT strategies, we rely on people who think, take responsibility and challenge the status quo. With us, you can actively evolve ServiceNow, bring new ideas and work with a lot of autonomy in a modern and agile environment. Join our #TeamAbraxas. A future-oriented working environment awaits you, with a modern workstation layout, excellent connections, a generous teleworking policy and excellent continuing education possibilities. We cultivate an open culture of informal address (tutoiement) - so send us your application directly using the informal 'you'.