CRM Application Engineer

• 06 novembre 2026
• 100%
• Indefinite duration
• Chiasso

Join lastminute.com as a CRM Application Engineer. Enjoy a dynamic and inclusive working environment.

Tasks ##

• Manage the strategic growth of our CRM landscape.
• Ensure the integration of CRM tools and automated workflows.
• Collaborate with cross-departmental teams to improve services.

Skills ##

• Minimum of 3 years of experience in a CRM technical role.
• Skills in SQL and software development (MySQL, PHP).
• Excellent analytical and communication skills.

CRM Application Engineer

• Full time
• Department: Technology

Company Description

At lastminute.com, we live for holidays. We are the European Travel-Tech leader in dynamic holiday packages. Through technology, we transform spontaneous thoughts into meaningful experiences, helping people travel across the world.

Job Description

We are looking for a CRM Application Engineer to join our team of approximately 1,700 people worldwide to energize the traveler journey for millions of vacationers. If you are passionate about technology and product development, and you love working in an international and dynamic environment, keep reading, you could be the ideal candidate for this position.

The role in brief:

Job title - CRM Application Engineer

Work mode - Hybrid (Switzerland)

Team - you will join the CRM and Channels team within the Technology department

Level - Professional

Location - Chiasso, Switzerland

Contract - CDI - Full time (36h/week)

Travel - available to undertake short and sporadic travel abroad

Your impact:

As a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams use data and automated workflows to provide a superior experience to our travelers.

• Serve as the primary link between business units and technical teams for CRM initiatives.
• Translate high-level business objectives into functional technical specifications and process improvements.
• Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
• Strong problem-solving and analytical skills.
• Maintain rigorous standards of data integrity and system reliability at every customer touchpoint.
• Evaluate platform performance to identify and implement continuous improvement opportunities.
• Collaborate with cross-departmental teams to implement new features and complex system integrations.
• Lead incident management efforts, including root cause investigations and resolution of technical obstacles.

Qualifications

Your expertise:

• At least 3 years in a CRM-focused technical role, such as Analyst or Administrator.
• Experience in managing data structures, user access, and API-driven integrations.
• Ability to align business requirements with technical feasibility and scalable solutions.
• SQL and scripting skills.
• Software development experience: MySQL, Javascript, CSS, HTML, PHP, React.
• Good analytical ability with a data-driven approach to problem-solving.
• Communication skills, particularly for explaining complex technical aspects to non-experts.
• Fluent English, written and spoken.

Desirable:

• Experience supporting Customer Service or Customer Success departments.
• Experience in agile development frameworks.
• Experience in configuring/managing platforms such as VTENext, Salesforce or Zendesk is a plus.
• Knowledge of AWS infrastructure/services and GITLAB pipelines.
• Familiarity with AI-driven service technologies and advanced automation solutions.

Additional Information

Benefits of working with us:

How we work together:

• An inclusive, friendly, and international environment (you will work with colleagues from over 10 countries and more than 48 nationalities)
• Shorter work week (36h full time), with a half-day of work on Friday
• Flexible start and end of day hours, with core hours from 10:00 to 16:00
• Possibility to work from anywhere for a defined period per year according to local regulations

How we learn together:

• Fri-Yays: a half-day on Friday morning without meetings, dedicated to deep work, personal growth, learning and training and/or concentration time.
• Professional and managerial development training paths, access to e-learning platforms such as O-reilly, Udemy, Coursera (depending on the department), and to our internal platform offering tailored training content

Other benefits:

• 2 days of paid leave per year for volunteering activities
• Occasional social events to foster bonds between colleagues
• Discounts in the travel industry and exclusive flash rates for staff
• We support our employees during important life moments with leave options (e.g., parental responsibilities, marriages, bereavement, moving, etc.) in accordance with local laws.

Want to join us? So do we!

Selection process steps*:

• HR Interview (30 minutes)
• 1st interview (1 hour): interpersonal skills + technical knowledge + curiosity for the position.
• 2nd interview (30 minutes): final meeting with the Director
• Job offer

(*Please note that the p